General FAQs

What is The Pawpular Crowd?

We’re an online pet store offering quality products for cats, dogs, and more—making pet care simple, affordable, and fun.

Do you ship across the United States?

Yes! We ship all over the United States, so your pet products can reach you no matter where you are.

Are your products safe for pets?

Absolutely. All our items are pet-safe, tested, and chosen with love to ensure comfort, safety, and durability for your furry friends.

Orders & Shipping

How long does shipping take?

Most orders arrive within 5–7 business days. Shipping times may vary slightly depending on your location and product availability.

How much does shipping cost?

We offer free shipping on orders over $50. For smaller orders, shipping fees are calculated at checkout based on location.

Can I track my order?

Yes, once your order ships, you’ll receive a tracking number by email to follow your package until it arrives at your door.

General Payments

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment options for your convenience.

Is shopping on your website safe?

Yes, our website uses secure encryption to protect your information and make sure your payments are always safe and private.

Returns & Refunds

What is your return policy?

We offer easy 30-day returns. If your item is unused and in original condition, we’ll happily refund or exchange it.

How do I start a return?

Just contact our customer service with your order details, and we’ll guide you through the quick and simple return process.

Is shipping free?

We offer free standard shipping within the continental U.S. on all electric bikes.

Pet Products

Do you carry eco-friendly pet products?

Yes, we offer eco-friendly and sustainable pet items for owners who want safe, responsible, and green choices for their pets.

Do you sell products for both cats and dogs?

Yes! We stock toys, accessories, and essentials for both cats and dogs to keep tails wagging and whiskers happy.

Customer Support

How can I contact customer service?

You can reach our support team by email or through our website’s contact form—we’re here to help with any questions.

What if my order arrives damaged?

 If your order arrives damaged, contact us immediately with photos, and we’ll send a replacement or issue a refund.